Information Pages

Special Pre-orders

We normally order at the beginning of the month, the first Tuesday or Friday, and the suppliers normally take a week to deliver to us. Therefore the delay on Pre-order items could be up to 5 weeks but can be a lot less depending upon when you order. If we have a lot of Pre-order items waiting we may order in the middle of the month too.

If you want more info, including the exact date we are ordering next from suppliers, please contact us.

Please remember the whole of the order containing a Pre-order item will be delayed until that item has come in stock - if you want the rest of the order quicker please put in a separate order.

Pattern Leaflets noted as Pre-order are the newest patterns the suppliers have and will be in stock at the next supplier delivery. We put them on Pre-order as soon as we know about them so customers can order and get them as soon as possible. It also gives us some idea on how popular they will be so we can get more in.

The Pre-order yarns and colours are not kept in stock by Dianne's Knitting Yarns - we simply do not have room. When you order these items from us we then order them from the manufacturer and send them to you when they arrive at our Warehouse. Therefore there may be a delay in the sending of your order. The delay stated above may be extended, especially during the summer months and New Year holidays. The delay may also be extended during other times but they would normally be noted in the Shopping Basket. If the manufacturer is out of stock, or the delay is much longer than expected, we will email you.

If you order 'in stock' items on the same order as a Special Pre-order Item, these will be held back and sent with the Special Pre-Order Items. We are not able to split orders after they have been placed but we can remove items if you wish. If you require other 'in stock' items and do not want to wait for the Special Pre-Order Items to come in stock, please make a separate order with just the 'in stock' items you require quicker. (i.e. place 2 orders - 1 with the Pre-order items and one with the 'in stock' items)

We will not charge your card for any items until the day your parcel is ready to send to you.

We realise this will not be suitable for every customer but it does mean we can supply more of the yarns and Pattern Leaflets that the manufacturers make.

If you have any questions about this or anything else please please contact us.

This information forms part of the Terms and Conditions you agree to by continuing with your order.

All prices are in UK Pounds and include UK VAT. Secure Shopping Basket. There is no minimum order.
Maximum UK Postage and Packing is £3.80 per order. UK orders over £40 are P+P Free. We are unable to accept orders for delivery outside the UK at the moment.
Updated 15/04/24
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