Information Pages

How to use the shopping basket

• Use the Site Maps, links in the Blue Navigation Bar above or Home Page main categories to get to the page you want.
• Choose the item you want to order.
• If there is a number 1 (one) in the quantities box next to an item, highlight it and change the number to the number of items you want to order.
• If there is a Drop Down list of numbers, click the small arrow to reveal the list and chose the number of items you wish to order. Please Note - this list normally shows how many we have in stock. Please do not order more than is shown, do not add it to the basket twice and please do not amend the number in the basket to above this number. This may delay your order while we contact you.
• Sometimes if we only have one left we will remove the quantity box completely. Please do not add it to the basket twice or amend the number in the basket as this may delay your order while we contact you.
• Click the Add button next to the quantities box.
• You will be taken to the Shopping Basket.
• In the Shopping Basket you can change the number of items you have ordered by changing the number in the Shopping Basket and clicking Update Button. But please do not do this if you have already ordered the maximum shown as in stock. This may delay your order while we contact you.
• To delete an item you have ordered click the Remove Button.
• To return to the same page either click the item you have just put in the shopping basket (if it is underlined) or click the Continue Shopping button.
• To go back to another page you have already ordered from, click that item in the shopping basket if it is underlined.
• To go to a different page completely, use the main links on the Navigation Bar at the top of the page or click the Dianne's Knitting Yarns logo to go to the Home Page.
• There are also Breadcrumb Links just below the Navigation Bar on most page. You can use these to go to the parent page of the page you are on. i.e.  If you are in the pattern leaflet page of a yarn you can click the breadcrumb to go to the main patterns page for that supplier or the main pattern leaflets page to see all suppliers patterns. you can also click the Home link to get to the home page.
• If you have finished shopping and are not in the Shopping Basket click the Basket link in the Navigation Bar.
• Check what you have ordered is correct - mistakes are harder to correct later.
• Click the Checkout button and complete the Address Details on the next page. Please fill in all the sections with a * including the Contact Telephone and Contact Email sections. This should be the Card Holders Address unless you are sending to a different Delivery Address. The Card Holders Address is important as we use some of the details to validate your card.
• If the Delivery Address is different to the Card Holders please click the tick box next to "Add a separate billing address" to open the Card Holders Section and fill that in.
• Please tick the box next to GDPR, you can find out more about that via the T+C link in that section of the shopping basket.
• Choose your payment options - Pay Online by Credit or Debit Card using our Secure Server or Phone your Card Details.
• If you chose "Payment by Credit or Debit Card" a new section will open up. Please fill in your Card Details including CV number from the back of your card.
• There is an option for your computer to remember your name and address (not card details) for your next visit. This is stored using a small dedicated cookie, if your browser removes cookies when you exit, or you clear out your cookies, this information will not be saved. Please visit the Cookie Page for more information.
• Click Order now
• If there is anything wrong or not filled in correctly, the page will not continue and the wrong fields will be outlined in red or a message shown stating what is wrong.
• If you have used a form filler, or copy and paste, you may have missed out a Required Field or there may be a space in your email address you can't see.
• Double check everything is right and click Order now again.
• If everything is filled in correctly you will be taken to a Thank You exit page containing your order number
• If you clicked the "Phone your Card" option the exit page will contain your order number and details of how to phone your card details.
• You will receive an email receipt straight away - if you do not receive it straight away please check your spam box before contacting us by email - .
• Please print and check your receipt - it is the only one you will get.
• If anything is wrong please let us know straight away by email - mistakes are much harder to rectify later. We have an Out of Hours Email Service who should be able to help you very quickly.
• We are unable to add items to orders or add orders together if it has been downloaded by the Office. If you contact us quickly we may be able to help even if we are closed as we have an Out of Hours Email Service. If something is wrong on your order and it has been downloaded, you will be given the option to cancel and re-order or continue with your order.
• Your order should be posted within 3 working days unless a delay is noted in the shopping basket - see our Terms and Conditions for more information.